Allergy Information
If you have a food allergy or intolerance (or someone you’re ordering for has),
Please see our Food Allergies & Intolerances page.
Payment
Payment can be made with cash or card and our delivery drivers only carry up to £10 in change, payment must be in £ sterling.
NOTE: Please make sure you allow your card payment to complete to make sure we receive your order. Closing the page too early may cause your order to fail processing.
Ordering & Cancellation Of Orders
Your Order Confirmation is a record of our agreement to deliver the products ordered and paid for in full. If someone else made the order on your behalf, you agree that such person acted as your agent. Once your order has been confirmed it cannot be amended or cancelled.
Upon submitting your order details, you are making an offer to us to purchase the item(s) you have specified in your order form. We reserve the right to refuse your order should it be necessary.
Discounts
Any discounts may only apply to orders over a certain amount and excludes meal deals and delivery charges.
Carrier Bag Fee
We reserve the right to charge a 10p fee for the new carrier bag charge levied the Government. We will charge a minimum of 1 bag per order.
Products
Products are subject to availability. In most cases, your local (company) store manager will offer an alternative for any out-of-stock item. Although every care is taken, some products may contain nuts or bones. The Desserts, Ice Cream and Ham sold by (company) may contain nut derivatives. Although great care has been taken to remove all bones from chicken and ham, some may remain. Minimum order value applies. The minimum order value for each store may vary and you will be notified when you reach the checkout if your order is below the minimum value.
Delivery times
Our goal is to provide the best delivery service in the market which includes an excellent reputation for on-time delivery. Unfortunately, things don’t always go to plan and factors, such as, weather, staff illness and traffic occasionally prevents us from achieving this. We will aim to send you a text message should your order be delayed.
Latest Order Time
Please be aware we are unable to accept orders for either delivery or collection less than 15 minutes before the stated closing time. We would also respectfully advise customers who are collecting their orders that we will be unable to serve them should you not arrive at the store prior to closing time. Should you have any questions, please call the store and speak to the duty manager.
Trade Marks & Copyright
All content included on this interactive service, such as text, graphics, button icons, images and software, is the property of (company) and is protected by UK and European copyright laws. The content and software on this interactive service may be used as either or both of an informational or shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this interactive service is strictly prohibited. (company) respects the trademarks of any other company.
Privacy Policy
(company) has created this privacy statement in order to demonstrate our strong commitment to protecting the privacy of all visitors to our site. If you have any questions or comments about this Privacy Statement, they can be directed to hello@thefoodhouse.co.uk or in writing to the address supplied at the bottom of this page.All visitors to (url) are promised that:
(company) will always respect your right to privacy. However, we understand that the internet is not a secure medium and therefore we have implemented security measures to, where possible, protect the loss, misuse or alteration of information placed under our control. All data gathered as a result of your visit will be treated as confidential and will not be divulged to a third party without your consent. If your name is on our database and you request that we remove or alter it, we will do so. To request removal from our database or alteration to your existing entry, please email hello@thefoodhouse.co.uk or by writing to the address supplied at the bottom of this page. All orders placed online will be confirmed at the end of your order. To place an interactive order, enter a competition or take part in an online survey, you will be required to supply contact and personal information.Consent.
By submitting personal information, you consent to the use of that information as set out below:- We may use your IP address or other identifying information to help diagnose problems with our website, to monitor numbers of users and/or to administer our interactive services.
- By choosing the 'opt in' when you register on the (company) website you agree that we may use the contact and personal data gathered at your registration to help us improve our products and services or to send marketing related messages from us and/or our approved partners. Accordingly, (company) would encourage you to be cautious about the information you choose to release and to safeguard passwords.
- We may use personal and profile data to tailor your experience on our interactive services.